Questions About an Existing Order

Please include your order number and the email address used during checkout. These details help us locate and review your purchase efficiently.

Damaged, Defective, Incomplete, or Incorrect Orders

Contact us promptly and include your order number, a clear description of the issue, and relevant photographs or videos where appropriate.

After review and confirmation, we will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for an error attributable to us.

Before Returning an Item

After approval, customer support will provide the correct return warehouse address and instructions.

Response Time

We aim to answer inquiries within 1–2 business days. Matters requiring investigation with a carrier, payment provider, fulfillment partner, or return facility may take longer.