Frequently Asked Questions
Frequently Asked Questions
Quick answers about our business, toilet-cleaning products, orders, delivery, tracking, returns, refunds, cancellations, and support.
01. Who operates Helvarafy™?
Helvarafy™ is owned and operated by Beijing Jiuchou Digital Intelligence Technology Co., Ltd.
02. What does Helvarafy™ sell?
We focus on toilet-cleaning tools such as toilet brushes, disposable toilet brush head tools, and toilet-surrounding crevice brushes.
03. How long does order processing take?
Normally 2–4 business days after payment confirmation, or up to 5 business days during unusually busy periods.
04. How long does standard U.S. delivery take?
Generally 10–15 business days after dispatch, subject to destination and logistics conditions.
05. How much does shipping cost?
Available methods and charges are displayed during checkout before payment.
06. Where are orders shipped from?
Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory and destination; the shipment origin may differ from our registered address.
07. Will I receive tracking information?
When an order is dispatched and tracking is available, it will normally be sent to the checkout email.
08. What if tracking stops updating?
Email service@helvarafy.com with your order number so we can review the shipment.
09. What if tracking says Delivered but I cannot find it?
Check the delivery area, mailbox, household members, reception, neighbors, and carrier where appropriate, then contact us if it remains missing.
10. What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery.
11. How do I request a return?
Email service@helvarafy.com with your order number, item, reason, and relevant photos or videos.
12. Where should I send my return?
Do not automatically send it to our registered business address. We provide the correct return destination after approval.
13. Who pays return shipping?
Customers generally pay for preference-based returns. For a confirmed error attributable to us, we provide an appropriate solution without extra cost caused by that error.
14. How long does an approved refund take?
We initiate an eligible refund within 5–10 business days after the return is received, inspected, and approved. Provider posting time may be additional.
15. Can I cancel an order?
Contact us quickly. We will try before fulfillment begins, but cannot guarantee cancellation after processing starts. Successfully canceled pre-fulfillment orders have no cancellation fee.
16. What if an item is damaged, defective, incomplete, or incorrect?
Contact us promptly with the order number and relevant photos or videos. After confirmation, we will provide an appropriate solution.
17. How can I contact customer support?
Email service@helvarafy.com or call +86 135 4788 5691. We aim to respond within 1–2 business days.
18. What are your customer service hours?
8:00 AM–10:00 PM, China Standard Time (UTC+8).
Still Need Help?
Contact us with your order number where applicable so we can assist efficiently.
China Standard Time (UTC+8)
Business Information
Official company, registration, website, and customer support information for Helvarafy™.
China Standard Time (UTC+8)