01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting a Return Request

Before sending an item back, email service@helvarafy.com.

Please provide your order number, the product you wish to return, the reason for return, and relevant photographs or videos where appropriate.

03. Return Eligibility

Except where an item is defective, damaged, incorrect, or otherwise protected by law, an eligible standard return should generally be unused, unaltered, in its original condition, and returned with included parts, accessories, materials, proof of purchase, and original packaging where reasonably possible.

04. Approved Return Destination

After approval, customer support will provide the appropriate return warehouse address and instructions. Unauthorized returns or parcels sent to an incorrect destination may be delayed or refused.

05. Items Not Eligible for Preference-Based Return

Examples may include customized products, gift cards, items identified as final sale, items altered or damaged after delivery, and opened or used hygiene-sensitive or disposable toilet-cleaning components where return would compromise hygiene or product integrity.

These limitations do not remove rights that applicable law does not permit us to exclude.

06. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order after delivery. Contact us promptly with your order number and relevant photographs or videos. After review and confirmation, we will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for an error attributable to us.

07. Return Shipping Costs

Preference-based returns: customers are generally responsible for return shipping.

Confirmed product or fulfillment problems attributable to us: we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

08. Inspection & Refund Timing

After an approved return arrives, it may be inspected. Once received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days. The payment provider may require additional posting time.

09. Refund Method

Approved refunds are normally issued to the original payment method. If that method cannot accept the refund, support will work with the applicable payment provider to determine an appropriate permitted alternative.

10. Exchanges

Exchanges depend on inventory. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

11. Order Cancellation

Submit cancellation requests as soon as possible. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed once processing or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment.

12. Return & Refund Support

For a return, exchange, cancellation, damaged-item, or refund question, contact our support team.