Shipping Policy
Shipping Policy
Information about order processing, delivery estimates, tracking, shipping charges, and delivery issues.
01. Order Processing
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.
02. Estimated Delivery Time
For standard shipping to supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch. Estimates are not guarantees and may vary by destination, carrier, weather, customs, or other logistics conditions.
03. Shipping Charges
Available methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
04. Tracking Information
Once an order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email supplied during checkout.
05. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an error. Address changes cannot be guaranteed after fulfillment begins.
06. Delays & Tracking Issues
If tracking does not update for an extended period, contact us with your order number. We will review available shipment information and investigate with the relevant provider where appropriate.
07. Delivered but Not Found
If tracking shows “Delivered,” check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. If the parcel remains missing, contact us. A delivered scan does not automatically prevent review.
08. Split Shipments
Orders containing multiple products may be shipped separately because of inventory location or fulfillment arrangements. Separate tracking details may be provided.
09. Customs, Duties & Taxes
Where international delivery is offered, customs duties, import taxes, or related charges may apply depending on destination. Any charges not collected at checkout are generally the recipient’s responsibility unless applicable law or checkout information states otherwise.
10. Damaged or Lost Shipments
Contact us promptly if a shipment arrives damaged or appears lost. Include the order number and supporting photographs where appropriate so we can investigate and provide an appropriate solution.
11. Shipping Support
For delivery or tracking assistance, contact our support team.
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Business Information
Official company, registration, website, and customer support information for Helvarafy™.
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